Fritz Jooste Administrator Posts: 6 8/3/2016

Fritz Jooste Administrator Posts: 6 Licenses for the Rubicon Toolbox Online Tools are assigned to a business account. A business can represent either an entire company or a specific branch, depending on how clients prefer their license costs to be invoiced. The number of licenses available determines how many users may concurrently access a given Tool. Example: If a business account holds 2 licenses for Tool A, only 2 users may access Tool A simultaneously. A third user will not be able to access the Tool as there are no licenses available for use. Similarly, if the business account holds 1 license for Tool A, only one user may access Tool A at any given time. Users are automatically logged out of the Online Tools after 30 minutes of inactivity and the license is released License Check-out A license is checked out when a user opens a Tool. Each active user session consumes 1 license. If all licenses are checked out, additional users attempting to access the Tool will receive an “Unlicensed” notification. The notification will indicate which user currently has the license checked out. License Check In A license is checked in when the user closes the Tool and returns to the Online Tools page. After 30 minutes of inactivity, the Online Tools are automatically closed and the license released. If a user closes the browser without returning to the Online Tools page, the license remains checked out under that user’s name. The license will be released after 30 minutes. “Unlicensed” Notifications If an “Unlicensed” notification appears unexpectedly: Verify whether colleagues currently have licenses checked out. If they do, ask them to log back in and log out through the Online Tools window (not by closing the browser). This action will automatically release the license associated with their user profile. Wait 30 minutes for an inactive user to be logged out automatically and the license released. Email support@rubicontoolbox.com for assistance. edited by on 3/5/2026

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